General Information

What we will do for you:
 - Treat you with courtesy and respect at all times
 - Treat you as a partner and discuss with you the care and treatment we can provide
 - Give you full information on the services we offer
 - Refer you for a further opinion when you and your Doctor agree it is necessary
 - Give you access to your confidential health records subject to any limitations in the law
 - Give you a full and prompt reply to any complaint you make about the service
 
What we need you to do for us:
 - We need you to treat us with the same courtesy and respect you expect from us
 - Honour your appointments in a timely manner
 - At all times please cancel any appointments you cannot keep, enabling others access to that appointment
 
Angel Hill Surgery Patient Services
Angel Hill Surgery is part of the West Suffolk Clinical Commissioning Group and provides Primary Care Services to patients registered with us from Bury St Edmunds and its surrounding villages.
 
For patients who live more than a mile from a pharmacy and are registered on our dispensary list they may have their prescriptions dispensed from the Practice dispensary. All other patients can obtain their prescriptions from any Pharmacy.
 
The practice also undertakes limited non-NHS medical services, these do generate a fee and details of our current levels are available from Reception.
 
Staff Training
There are a number of subjects that staff must maintain competency with in order for them to remain working in a General Practice Surgery. Therefore, on occasions, the surgery may be closed between 1 p.m. and 2 p.m. to provide this mandatory training. These periods will be kept to a minimum and we will provide at least 5 working days warning of their occurrence.
 

Accessibility

There is easy access for wheelchairs to the Surgery from Angel Hill. If patients experience any problems, please ask the Reception staff who will be very willing to help.
 
We now have 2 consulting rooms on our First Floor. There is a stair lift for patients who find the stairs difficult. The Reception staff will be only too pleased to help.
 
There are facilities available if you have hearing problems, please let Reception know either at the time of the booking of the appointment or on arrival for the appointment that you wish to use them.

Care Quality Commission

The Care Quality Commission routinely undertakes inspections of all Primary Care Facilities every 2 years. They can also inspect at no notice should they have any concerns regarding the service provided by a Practice. They use a set of standards that we must achieve and maintain which is evidence based on safety of services to patients and staff, standards of clinicians and management of the practice. If you are present during any inspection, you may be asked your opinion. You can also register your opinion with the Care Quality Commission outside these inspections.
 
NHS Choice Website
 
You can also register your opinion of the service the surgery provides you by entering a comment on the NHS Choice website. We retain the right to reply to any message left.
 
West Suffolk Clinical Commisioning Group
 
This practice is a member of the West Suffolk Clinical Commissioning Group who arranges, monitor and pay for secondary care facilities within West Suffolk. If you have any question regarding services outside this practice, they can be contacted at:-
 
NHS West Suffolk Clinical Commissioning Group
West Suffolk House
Western Way
Bury St Edmunds
Suffolk 
IP33 3YU
 
Telephone – 01284 758010
Fax – 01284 758020
 
Websitewww.westsuffolkccg.nhs.uk