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Changes to our GP online system

From November 2026, we are planning an entirely new system for booking appointments – total digital triage. This transformation will produce a smoother, fairer system. All patients will be assessed and directed to the right person, while reducing unnecessary back-and-forth. This should mean the end of the 8am scramble and being told to call the next day!

Learn more about the changes

What is eConsult?

eConsult enables NHS based GP practices to offer online consultations to their patients. This allows patients to submit their symptoms or requests to their own GP electronically, and offers around the clock NHS self-help information, signposting to services, and a symptom checker.

eConsult is the most widely used digital triage tool in NHS primary care, built by NHS GPs for NHS patients, designed to enhance patient access, improve practice efficiencies and signpost patients to the right place at the right time for their care.